FAQ

Frequently Asked Questions

Where do you ship?

We ship to the United States and Mexico. Available shipping options and charges are shown at checkout.

When will my order ship?

Please allow 3–5 business days for us to prepare and ship your order. Delivery time is additional.

How do I qualify for free shipping?

U.S. orders with a subtotal of $50 or more qualify for free shipping. The offer does not apply to shipments to Mexico.

How can I track my order?

When your order ships, we’ll email you a shipping confirmation and tracking information when available.

How do I request a return?

Email italiense.store@gmail.com within 15 days of receiving your order. Include your order number and the item you want to return. Please wait for return instructions before sending anything back.

What condition must a return be in?

Items must be unworn and unused, with their original tags and packaging. Keep your order confirmation or other proof of purchase.

Can I return a sale item or gift card?

Sale items and gift cards are not eligible for return under our current policy. If an item arrives damaged or incorrect, contact us so we can review the issue.

What if my order arrives damaged or incorrect?

Email italiense.store@gmail.com with your order number, a description of the issue, and clear photos if possible.

Can I exchange an item?

Contact us about an eligible return. Our current process is to return the item and place a separate order for the replacement.

When will I receive my refund?

We’ll email you after we receive and inspect an approved return. Approved refunds go back to the original payment method. Your bank or card provider may need additional time to post the refund.

 

Returns and final-sale items

Eligible regular-price items may be returned by following our Refund Policy. All discounted hats are final sale and cannot be returned or exchanged for a change of mind. Gift cards are final sale. If an item arrives damaged, defective, or different from what was ordered, contact italiense.store@gmail.com so we can review the issue. Nothing in these terms limits rights that cannot be excluded under applicable law.

Shipping destinations, charges, and processing information are described in our Shipping Policy. U.S. orders with a subtotal of $50 or more qualify for free shipping.

How can I contact Italiense?

Email italiense.store@gmail.com or call (818) 968-6086. For questions about an existing purchase, please include your order number.