Refund policy

How do I request a return?

Email italiense.store@gmail.com within 15 days of receiving your order. Include your order number and tell us which item you would like to return. Please wait for return instructions before sending an item back.

What condition must a return be in?

Items must be unworn and unused, with their original tags and packaging. Please keep your order confirmation or other proof of purchase.

Can I return a sale item or gift card?

Sale items and gift cards are not eligible for return under our current policy. If an item arrives damaged or incorrect, email us so we can review the issue.

What if my item arrives damaged or incorrect?

Email italiense.store@gmail.com as soon as you receive it. Include your order number, a description of the issue, and clear photos if possible.

Can I exchange an item?

Email us about the item you received. Our current policy handles exchanges through an eligible return followed by a separate purchase.

When will I receive my refund?

We'll email you after we receive and inspect an approved return. Approved refunds go back to the original payment method; your bank or card provider may need additional time to post them.

How do I get free shipping?

U.S. orders of $50 or more qualify for free shipping. Available shipping options appear at checkout.

Final Sale Items

All discounted hats are final sale. We do not accept returns or exchanges of discounted hats for a change of mind. Gift cards are also final sale. If an item arrives damaged, defective, or different from what you ordered, contact italiense.store@gmail.com so we can review and resolve the issue.